Order status

Navigate to My Account > My orders to view order details and available self-service options. 

Explore these topics to better understand your order's current status and the available self-service functions:

• Received
• Processing
• Shipped
• Self-service

Received

We have received your order in our system. We are verifying your shipping information and payment details

Processing

We are processing your order and if needed, manually verifying any information.  Once approved, your order will automatically move to the next step

Shipped

Your order is packed, inspected, sealed, and assigned a tracking number.  Our shipping partners (depending on your selected shipping method) will update their system within 24-hours of receiving the tracking information.